Term & Conditions


Cancellation

9 All cancellations must be made immediately outlining that the reservation is no longer
required.

9.1 All cancellations must be made in writing via email detailing the reason for the cancellation.

9.2 Where a cancellation is made, clients will be subject to the following cancellation fees:
Over 7 days: 50% cancellation fee
7 days or less: 100% cancellation fee

10 If the journey does not take place because our driver has failed to turn up completely on the
day e.g. due to a breakdown etc, we will refund the customer the whole payment or part
payment if some part of the journey was carried out.

10.1 If a cancellation of an existing booking is made by ourselves due to a driver not being
available, pricing error, admin error, vehicle not being available etc. we will refund the
customer the whole payment or part payment if some part of the journey was carried out.

10.2 If the journey does not take place because our driver has failed to turn up completely or if a
cancellation of an existing booking is made by ourselves, we will not be liable for any other
loss or inconvenience suffered by the client.

10.3 We will provide predicted journey times where requested. Where the journey takes longer
than predicted e.g. due to traffic congestion or any other event beyond our control, we will not
be liable for any loss or inconvenience suffered by the client.

10.4 If on the day of the journey, the client fails to turn up completely or fails to follow instructions
given in relation to the journey, thus resulting in the pick-up not being done; the client will still
be liable for the whole payment for the journey.

10.5 If on the day of the journey, the client turns up late thus resulting in the pick-up being delayed
considerably; the client may be liable to pay an extra charge (hourly or a set fee) for the
waiting time.

10.6 The cancellation fees mentioned in 9.2 will still be applicable where a client cancels a
journey due to adverse weather conditions such as strong winds, icy roads or snow, unless
we have taken the decision to cancel ourselves.